What if I cannot download my order (button inactive)?

Orders are available for download within 30 days of purchase.

If the period has not expired and the button is inactive – try clearing your browser cache or switching browsers.

If the button is inactive, refresh the page (Ctrl+F5), wait 30 seconds and click download once.

If the file downloads empty – the order is older than 30 days and data has been deleted. Download your orders immediately after purchase.

In rare cases, contact support – operators can resend the file.